Online consultancy: an affordable ISO 9001 certification process

In the early 20th century, the fastest way to get from London to New York was by ship. This would take about three days. If you had said that in the future this trip would take a maximum of 8 hours in some kind of iron bird with turbine engines (also called: aeroplane), you would […]

Set up and maintain complaints procedure according to ISO 9001

A complaint! Very unfortunate if you receive one. But do you realize that you should actually be very pleased about that? A complaint gives you the perfect opportunity to implement improvements through a complaints procedure. And one of the ISO 9001 requirements is continuous improvement. You see? A complaint is actually a gift, as it […]

What are the costs of ISO 9001 certification?

What it will cost to obtain ISO 9001 certification depends on your approach. There are two different types of costs to begin with: Costs to implement ISO 9001; Costs of actualy getting the ISO 9001 certification. Before we look at the costs, it’s important to determine your approach. This approach also depends on your motivation […]

ISO certification explained

A comprehensive overview of everything surrounding ISO certification can be found in this article. The costs of certification, the various standards, how long a certification process takes, in short: everything you ever wanted to know is covered.

Why get ISO certification?

Why get ISO certification? There are numerous reasons why your organisation should seek ISO certification. Imagine this: you are in a tendering process, or want to win a contract with a new customer or government agency. You are fully prepared and ready to go. But in the end you are not chosen because you do […]

How to deal with a major non conformity

During the external audit, the certification body finds a critical deviation, a major non conformity, with regard to one of the standard requirements. Now what? First of all: no need to panic! Consider this as a gift and not as criticism; it will certainly not result in the loss of your certificate. It gives you […]

Common mistakes in quality management (and how to avoid them)

The first mistake: “I have a manual and procedures so I am doing well in quality management”. A book full of printed paper does not make quality, people make quality. Of course, a system is the basis, the pillar to start from and eventually to fall back on. However, the foundation is laid much earlier. […]

9 tips for effective quality improvement

Quality improvement is the most important goal of an ISO 9001 quality management system. Therefore, continuous improvement and process optimisation are important in order to obtain your certificate. Many organisations struggle with the proper implementation of quality improvement. In this article we give you 9 practical tips to achieve more results. Tip 1: Don’t make […]