FAQ

We got the answers for the most asked question down below for you.

Support

The minimum term of 12 months is based on the average lead time for setting up a high-quality management system and guaranteeing it. This is also based on the requirements set by the certification body with regard to continuous improvement. You should assume that you need at least 3 months to identify issues and to be able to actively address them so that you work according to the Plan Do Check Act cycle.

If you already have experience in setting up a quality management system, the Starter package offers a good solution. If you are doing this for the first time, we recommend Advanced or the Ultimate package so that you can always fall back on one of our consultants if you can't figure it out. The price that is included in the package is cheaper than having to pay separately for the hours of a consultant.

You can take out a subscription for EUR 900, then you have the Basic package with access to the software and contact with the helpdesk. You take out the Advanced package for EUR 1350, - then you have the same benefits as the Basic package with an extra expert check. For EUR 1800,- you have the Ultimate package, which offers you all the benefits of the Basic and Advanced package, plus live support from a consultant and online external audit support.

Sales

There are several reasons for this. ISO Genius is a software that provides you with all the tools to successfully set up your organization's quality management system. Because you actively work on this yourself, it is a lot cheaper than when you do this together with a consultant. In addition, you can work at your own pace and questions can simply be put to our experience consultants. They always answer your question within 24 hours so that you can continue without delay if you are unable to find a solution.

This is very different per person and organization and it just depends on how big your company is and how complicated the processes are. For a small company (up to 5 employees) you should think about a total of about 80 hours. Again, this is a rough estimate. If you pick up the material quickly or already have experience with this, this can be much faster!

A trial period lasts 7 days

Software

You can use the My ISO Genius software immediately, you do not have to wait for confirmation or approval. You arrange the payment and you are ready to go for your ISO Certification.

Your subscription always runs for a period of one year.

You purchase the software once for an unlimited number of users within your organization.

Do you have any other questions?

Don’t hesitate and contact our team.